SUPPORT & SERVICE
PLEASE NOTE: Due to high call and email volumes at this time, we will endeavour to answer all messages as expediently as possible in the order in which they arrive.
For answers to general questions, please consult the links below...
FREQUENTLY ASKED QUESTIONS
PRODUCT MANUALS
MAINTENANCE AND UPDATES
TECH SUPPORT VIDEOS *** NEW ***
- My control board feed rate will only stay on feed rate #1 (3.31 MB)This video is for owners of AcuTron II and III boards sold from 2007 to present.
- The igniter light and auger cycle light will not come on when the start button is pressed (3.3 MB)This video is for owners of AcuTron II and III boards sold from 2007 to present.
Our general office hours are Monday to Friday 8 am MST to 5 pm MST, & Saturday 9 am MST to 5 pm MST.
TOLL FREE PHONE: 1.877.303.3134
TOLL FREE FAX: 1.877.303.3135
EMAIL: support@dansons.com or info@dansons.com
We are here to assist you in any way we can with your wood pellet appliance purchase.
