PLEASE NOTE: Due to high call and email volumes at this time, we will endeavour to answer all messages as expediently as possible in the order in which they arrive.

For answers to general questions, please consult with the links below for FREQUENTLY ASKED QUESTIONS, our PRODUCT MANUALS, and MAINTENANCE AND UPDATES as well as other resources.

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FREQUENTLY ASKED QUESTIONS (FAQ)
Please check this quick list of questions and answers for your product. Use it as a guide and you will likely find the solution to any problems you might have.

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PRODUCT REGISTRATION
Registering your product will ensure that your warranty is activated and you are kept up-to-date on information about your product. It's easy! To register your product online, simply complete our registration form now.

WARRANTY INFORMATION
Dansons stands behind all of our products and offers a comprehensive warranty to protect your investment. Want to learn more? Click here to read our warranty policy for Dansons products.

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INSTALLATION OPTIONS
To better server our clients, our products have been engineered to allow for a number of installation configurations. Click here to see your installation options. Requires Adobe Acrobat Reader.


DANSONS QUALIFIED INSTALLER NETWORK
Need help with your installation? Consult our list of qualified installers and find one in your area.


ATTENTION INSTALLERS
We are looking for qualified wood pellet stove installers and service people in the US and Canada. JOIN OUR TEAM!

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MAINTENANCE & UPDATES
Keep your Dansons wood pellet appliance in top condition by following our simple maintenance guides.


DOWNLOAD PRODUCT MANUALS
All products are shipped from our warehouse with an up-to-date owner's manual. If yours has been lost or damaged, you can simply download a manual for your product.

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PELLET FUEL COMPARISON
Tired of paying high gas bills? Wood pellet fuel is not only a viable economic alternative to gas but protects the environment with exceptionally low emissions and the use of lumber industry waste materials.Click here to see the savings using wood pellet fuel over gas and other fuels.


DEALERS WANTED!
Join the Dansons team! 'The Innovators' are looking for dealers nationwide to carry the hottest items in the alternative energy industry.Click here to find out more.